“…MBTA leaders and watchdogs alike are pleased with the uptake so far, describing it as a sign of success for an initiative meant to modernize the system and cater to an increasingly digital public.
‘The approach that [MBTA General Manager] Phil Eng and his team are taking is much more reality-based and designed to meet people where they are, not where the T would like them to be,’ said Brian Kane, executive director of the MBTA Advisory Board, which represents cities and towns who help fund the transit system. ‘The ability to use your phone or use a credit card is obviously ubiquitous in today’s society.’..”
By Chris Lisinski | 10/16/25