“…When Brian Shortsleeve arrived at the Massachusetts Bay Transportation Authority in July 2015, longtime staff immediately felt something shift.
All of a sudden, PowerPoint presentations full of bar charts infiltrated meetings. Vest-clad analysts sized up departments team by team. Administrators started using Agile and Scrum, a project management framework common in the private sector. The office space for big problem-solving meetings got rebranded as a “war room.”
“It was like Bain came to the T,” said Brian Kane, who led the T’s operations department at the time and now is the executive director of the MBTA Advisory Board…”
By Samantha J. Gross | 4/22/2026